Terms and Conditions
By using the web design services provided by Jackson Denneen Digital Designs, you agree to the following terms and conditions. These terms are set to ensure a smooth, professional working relationship between you and Jackson Denneen as a service provider.
Services
Jackson Denneen offers custom web design services, specialising in user experience (UX) design, web development, SEO, e-commerce integration, and ongoing site management. All projects are outlined in a custom proposal, which will detail:
Scope of work.
Estimated timeline and key milestones.
Project cost and payment schedule.
The services provided by Jackson Denneen Digital Designs are customised for each client, with close collaboration throughout the process.
Non-Refundable Deposit
To secure your project and reserve time in Jackson Denneen’s schedule, a 10% non-refundable deposit is required upfront. This deposit is a commitment from both sides and ensures that the project will proceed as scheduled. The deposit will be applied toward the total cost of the project.
Please Note: The 10% deposit is non-refundable, even if you decide to cancel the project after it has begun.
Payment Terms
The payment structure for web design services typically follows this schedule:
10% Non-Refundable Deposit: Payable upfront before any design or development work begins.
Milestone Payments: Depending on the project scope, payments may be split based on project phases (e.g., after design drafts, development completion, etc.). These milestones will be detailed in the project proposal.
Final Payment: Due before the final handover of the website or launch. No website will be published or transferred without full payment.
Invoices are due within 7 days of issuance unless otherwise agreed upon. Late payments may result in project delays or additional fees.
Project Timeline
Each project is unique, and timelines are discussed and agreed upon in the project proposal. Delays in providing feedback, content, or approval from the client side may extend the timeline and may result in additional charges if the delay disrupts other scheduled projects.
Revisions
Revisions are part of the design process, and Jackson Denneen allows for a specified number of revisions during each project phase (outlined in the proposal). Additional revisions beyond what is included in the initial agreement may incur additional charges.
Client Responsibilities
To ensure the project progresses smoothly and within the agreed timeline, clients are responsible for:
Providing necessary content, images, and feedback in a timely manner.
Responding promptly to revision requests or questions.
Ensuring that the content provided complies with copyright laws.
Cancellation Policy
Should the client choose to cancel the project after the initial deposit has been paid, the 10% deposit remains non-refundable. In the event of cancellation after additional milestones have been completed, any work completed up to the cancellation will be billed accordingly.
Website Hosting and Maintenance
The website will be hosted on Squarespace, following the platform’s terms and conditions. Upon the website’s launch, the client is responsible for ongoing hosting fees, domain registration, and Squarespace account management. While Jackson Denneen offers continued site management as an additional service, it is the client’s responsibility to ensure ongoing payments for their hosting and domain fees.
Intellectual Property
All design, code, and content created by Jackson Denneen for the website will remain the intellectual property of Jackson Denneen Digital Designs until full payment is received. Once the final payment is made, ownership of the website and its content will be transferred to the client. However, Jackson Denneen retains the right to display the website in portfolios and promotional materials unless otherwise agreed.
Liability
While all effort is made to ensure the website functions optimally, *Jackson Denneen Digital Designs* is not liable for any issues arising from third-party software, hosting services, or any other external factors beyond our control. The client is responsible for reviewing the website before launch and flagging any issues for correction.
Changes to Terms
Jackson Denneen reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes prior to their next project or service.
Web hosting and site management
I offer ongoing site management services at a monthly rate, tailored to the specific needs of your website. this may include updates, security monitoring, and performance optimisation. The rate is determined based on the scope of your site’s management requirement, and pricing will be provided upon request.
Contact Information
For any questions or further details about these terms, please contact:
Jackson Denneen
Email: jackson.denneen@me.com
Phone: +61 406 135 557